We get calls from people locked out of their home or car everyday. The first question they ask is how much is it? The second is usually long will it take you to get here? Many time a caller will ask how long it will take us to get there without even giving us an address, so we can’t possibly answer the question because we have no clue how far away they are (UMM??)… Ok… So after they tell us where they are we estimate a time and add 10 Minutes to it (this way we look fast if we misjudged the time). e use GPS guidance and usually “GPS” the time before we tell you how long. If you are 10 Miles away and our GPS says approx. 21 Minutes to arrive, we will tell you about 25-30 minutes. In some cases we might hit some slow lights, a fender bender, or other things a locksmith can not control.
We tell some lock-out callers (if we have a locksmith VERY close already) “we can Be There In 5-10 Minutes” – This means we are only a couple of miles away at the most.
I am surprised when someone calls at 5PM (during rush hour and bumper to bumper traffic) and they are 15 miles away and I tell them about 30 minutes they think this is a LONG time and that we should be able to get there faster. We do not have a teleportation device. I wish we did. We love fast and close jobs…. We want to get there and get your issue fixed FAST and get on with our other customers just as much as you want it!
30 Minutes is FAST for a locksmith in Rush-Hour! Also I see people say Urrrgggh! I might call you back and they wait 15 minutes and call back and say ok I need your help, it will be about 30 minutes right because I am late for something…. They waited and delayed it and I got another call ahead of them and I say actually it will be about 45 minutes now. They get mad! I explain.. While you were calling another locksmith services to try and get someone “faster” I got another lock call. During rush hour in an under serviced area where not many locksmith’s work… Take that 30 minutes and sit tight or you may miss the “Fast Response”.
We can not be 100% accurate on times given – We do not control all of the variables that dictate how long it will take… Sure I could tell you 12 Minutes and be 20 minutes late, BUT that is rude. Give us a chance to drive out to you….
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